Award: 1995 National Society for Performance and Instruction’s Outstanding Systematic Application award.

Product: CornerStone Training curriculum, graphical user interface, software tools, and online references that train and support examiners who audit Nasdaq securities firms. This performance support system (PSS) builds quality into job processes and tools that examiners use.

Award: 1998 International Society for Performance Improvement’s Outstanding Human Performance Intervention award.

Product: Hewlett-Packard Keep Incoming Calls Simple (KICS) EPSS. KICS integrated training, a Web-based search engine and database, advisors, and just-in-time support to improve the job performance of HP Call Managers.

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